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When We Are Closedtelephone_brown

When the practice is closed a recorded message will give you the number of the out of hours emergency service. If you have to use a public telephone, please ensure you have enough coins for the call.  Emergencies at night, weekends and on bank holidays will be seen at the City Care Centre.

Your call will be answered by a specially trained nurse who will ask you specific questions to establish your needs and advise you accordingly. They will decide if you need telephone advice or they may ask you to attend the City Care Centre, or arrange a home visit. They will need to know the name, address and telephone number, age of the patient and details of the problem.

Alternative Care Centres

The new NHS Minor Injuries and Illness Unit is now ope at the City Care Centre. It is run by a team of experienced doctors and nurses and offers a range of services for the treatment of minor illness and injury. There is no need to book an appointment and the centre aims to see everyone within 45 minutes of being booked in at reception.

Opening Hours: 8 am to 8pm every day including weekends and Bank Holidays

City Care Centre, Thorpe Road, Peterborough, PE3 6DB. Tel: 01733 293800

111 Service

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:




    • you need medical help fast but it's not a 999 emergency


    • you think you need to go to A&E or need another NHS urgent care service


    • you don't know who to call or you don't have a GP to call


    • you need health information or reassurance about what to do next



NHS Direct

Alternatively you can access urgent assistance by calling NHS Direct on 0845 4647. A triage nurse will assess your situation and take appropriate action. This could simply be by offering advice or where necessary by making arrangements for you to be seen by a doctor.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website